Frequently Asked Questions
If you can’t find what you’re looking for, reach out to us anytime at cs@mooimom.com.
Orders & shipping information
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Delivery times depend on your location. Orders within Australia typically arrive within 3-4 business days. International deliveries usually take 10–16 business days. Tracking and delivery details will be provided in your confirmation email.
Once an order has been placed, we’re unable to make changes or cancellations as our team processes orders quickly to ensure fast dispatch. Please double-check your items and details before completing checkout.
We want you to be completely satisfied with your purchase. If you wish to request an exchange or refund, the product must be returned in its original, unused condition within 7 days, with all packaging and tags intact. Additionally, we require a clear picture or video of the product as proof of the issue. Exchanges or refunds will only be processed if these conditions are met.
*Please note that any return shipping costs shall be borne by the customer.
Yes, we provide a warranty for our breast pumps. The main pump unit is covered by a 1-year warranty, while the built-in lithium battery, as a consumable component, is covered by a 6-month warranty.
Products FAQs
You can wear it anytime you start feeling back or pelvic discomfort. Many moms find it especially helpful from the late second trimester into the third trimester for added support and comfort.
You can wear it throughout the day, but we recommend removing it every 2 hours for a short break to stay comfortable.
Yes. It’s made from soft bamboo charcoal cotton that’s breathable, gentle, and safe for sensitive skin.
Hand wash with warm water and air dry. Avoid direct sunlight to maintain the fabric’s quality and elasticity.
