Frequently Asked Questions
If you can’t find what you’re looking for, reach out to us anytime at cs@mooimom.com.
Orders & shipping information
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Shipping times vary depending on your location. We typically process orders within 1-2 business days.
What are the shipping rates?
Shipping costs are calculated at checkout based on your delivery address and the weight of the items.
For detailed information on delivery timelines, international shipping, and tracking, view our Shipping Policy here.
Once an order has been placed, we’re unable to make changes or cancellations as our team processes orders quickly to ensure fast dispatch. Please double-check your items and details before completing checkout.
If you are not satisfied with your purchase, you may request an exchange or refund within 7 days of receipt. The product must be in its original, unused condition with all tags intact.
For a full step-by-step guide on our inspection process and requirements, please see our full Refund & Exchange Policy here.
Yes, we provide a warranty for our breast pumps. The main pump unit is covered by a 1-year warranty, while the built-in lithium battery, as a consumable component, is covered by a 6-month warranty.
Products FAQs
You can wear it anytime you start feeling back or pelvic discomfort. Many moms find it especially helpful from the late second trimester into the third trimester for added support and comfort.
You can wear it throughout the day, but we recommend removing it every 2 hours for a short break to stay comfortable.
Yes. It’s made from soft bamboo charcoal cotton that’s breathable, gentle, and safe for sensitive skin.
Hand wash with warm water and air dry. Avoid direct sunlight to maintain the fabric’s quality and elasticity.
